Terms and Conditions
COSTBRAND PRIVATE LTD.
General Terms and Conditions:
These terms apply to products ordered via the Internet and via ostbrand.co.uk, mobile phone app and over the phone.
The Seller is COSTBRAND Private LTD. Registered in England and Wales at Companies House No. 12739013. Registered Office 7a Cumberland Street, Leicester, England, LE1 4QS.
Your order for goods is accepted and a contract is formed between COSTBRAND and you when we despatch the goods you have ordered and not before.
An offer is made when you place the order for your products. However, we will not have made a contract with you unless and until we accept your offer.
Until the goods are despatched the order may not be accepted by COSTBRAND, or may be cancelled by you.
We take payment from your card, when we process your order and have checked your card details. Products are subject to availability. If we are unable to supply the products, we will inform you of this as soon as possible. A full refund will be given if you have already paid for the products.
If you enter a correct e-mail address we will send you an order acknowledgement e-mail and order update e-mail(s). These are not order confirmation or order acceptance from us.
Unless we have notified you that we do not accept your order or you have cancelled it, order acceptance and the creation of the contract between you and us will take place at the point the products you have ordered are dispatched from our warehouse to be delivered to the address you have given us.
The contract will be formed at the place of dispatch of the products.
All orders that you place on this website will be subject to acceptance in accordance with our terms and conditions.
We file details of your order for you to access, please print out these terms and conditions and the order acknowledgement for your own record.
Payment may be made by the methods indicated in our payment options.
You will be charged the current price for buying products from our website at the date you place your order. All prices are displayed on our website and are inclusive of VAT (where applicable). We reserve the right to amend prices if there is a change in the rate of VAT.
All total prices for goods and services at the checkout represent the total price payable by the customer for those items, regardless of the address for delivery. Other components of the total price at the checkout, including delivery charge, may vary for each customer.
We do our best to make sure that prices are correctly shown but very occasionally an error may occur. If this should happen, we will correct the price and ask you to confirm whether you still wish to purchase the products at the correct price. If we are unable to contact you, we will treat the order as cancelled. We will not accept an order if there is a pricing error.
We deliver to any UK address. We also offer international delivery to a number of countries. All orders for international deliveries are subject to our International Terms and Conditions. We do not deliver to PO Boxes, orders placed for these addresses will be cancelled and a full refund will be given if you have already paid for the products.
Deliveries will generally take 2-4 working days.
For Click & Collect orders you must collect your order no later than 14 days after receiving your ‘Order Ready for Collection’ update email. We will hold your uncollected parcel for 14 days. After this date we will refund your purchase. Please note this may take 10 working days for your uncollected parcel to reach our refund point, plus 3 – 5 working days for the card provider to credit your account. Order details and proof of identity must be produced upon collection.
For Next Day Home deliveries please be aware that orders will only be delivered the next working day if the order is placed before 9pm. If the order is placed after 9pm the order will be processed but delivery will not arrive until the second working day. Working day means all days from Monday to Sunday, excluding bank holidays.
It is your responsibility to ensure the delivery address is ready and able to accept delivery of the product, in particular that there is space for any delivery vehicle to make the delivery.
For orders delivered to companies nominated by you to accept delivery on your behalf, COSTBRAND shall have no liability after delivery has taken place. For the avoidance of doubt, this includes hotels, B&Bs, business addresses, concierge services (including serviced apartments), freight forwarding companies, storage relocation companies and any other commercial address provided to us by you for delivery. Should delivery to such an address be disputed, COSTBRAND shall have no liability.
Should a product suffer any damage following acceptance of the delivery at one of these locations on your behalf, COSTBRAND shall have no liability. Goods are delivered to commercial addresses at your own risk.
We shall have no liability to you in respect of any delay or failure to deliver a product due to circumstances beyond our reasonable control, including (without limitation) delay or failure caused by adverse weather, strikes or transport problems.